Your Test Experience

Problems, Questions Or Concerns About Your Test Experience

During your examination session, report equipment/functionality issues or environmental disruptions/distractions to test center staff without delay.

If you witnessed a candidate cheating or believe a test center employee acted improperly, contact Prometric’s security department at 800-347-3781.

After completing your examination if you feel that the circumstances surrounding your test administration prevented you from performing at a level consistent with your knowledge and skills; or, if you have a question or concern about the test, you must notify NASBA Candidate Care no later than five business days from the date of your examination to document your concern.

Candidate Care at NASBA
You may notify NASBA using any one of the methods below.

  • By Email: candidatecare@nasba.org
  • By Telephone: 866-MY-NASBA (866-696-2722)
  • By Fax: 615-880-4225
  • By U.S. Mail: Candidate Care
    NASBA Examinations
    150 Fourth Avenue North, Suite 700
    Nashville, TN 37219

Comments about the Content of Examination Questions/Simulations

If you believe you have identified a problem with a test question or simulation, you should contact the AICPA Examinations Team either by fax at 609-671-2922 or by mail at American Institute of Certified Public Accountants, 1230 Parkway Avenue, Suite 311, Ewing, NJ 08628. Your fax or letter must be received by the AICPA within four days of testing to ensure a timely review.

Do NOT include the exact wording or attempt to outline the test question or simulation. Rather, provide enough information to allow the AICPA to identify the test question or simulation; for example – “question number 18 in the second testlet” or “the Interest Expense tab in the first simulation.” You should include the nature of your concern, the rationale, and, if possible, references. Be sure to include your examination section identification number in your fax or letter. The AICPA reviews every fax and letter received by the deadline; however, the AICPA is unable to respond directly to candidates.

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